frequently asked questions


faq_filter_butler Water Quality FAQ's

How will I know if my water quality is bad?

You also have the right to see your municipal water quality report. You can contact your local public health unit or call The Ministry of Environment’s drinking water hotline (1-800-565-4923) for a list of certified water testing labs.

Is chlorine harmful to your health?

In order to deliver potable water that is free from deadly bacteria, municipalities must add chlorine. Studies exploring the potentially harmful long term effects of chlorine and its by-products (THMs) have so far been inconclusive. Health Canada has established a guideline for THMs of 0.1 milligrams per litre. According to Health Canada — the health risk at this level over a lifetime is considered extremely low. However, we at Greenlife Water believe in minimizing the amount of chemicals that you ingest. It’s the best way to have peace of mind when it comes to your family’s health. For more information on drinking water chlorination please visit the Health Canada Website.

Is filtered water better than bottled water?

Absolutely! Only filtered tap water scored an “A” for purity from the Environmental Working Group (EWG) in their recent water bottle purity study. The top bottled water brand scored a “B”, while many other brands scored an “F”. The EWG is a not-for-profit organization whose mission is to use the power of public information to protect public health and the environment.

“Filtered tap water received the best grade (an A) from EWG because if you change your filter regularly, EWG says it is purer than bottled water, plus it saves money (bottled water can cost up to 1,900 times more than what flows from your tap).” – Source: EWG, January 5, 2011.

What is the difference between city water and well water?

City water is pre-treated to make sure it is free of bacteria, viruses and common contamination sources. City water is regulated to ensure that certain contaminants fall within or below the regulatory guidelines. Well-water is untreated water from an underground aquifer that is pumped into a house. Well water may contain higher than average levels of iron or sulfur, or other contaminants.

What is hard water?

Hard water contains a higher than average amount of dissolved minerals (primarily calcium and magnesium), and a higher concentration of Ca2+ and Mg2+.

Does having hard water mean that my water is contaminated?

No, hard water is more of a nuisance than a health issue. Even though hard water has a higher level of dissolved mineral content, it is not considered contaminated. Most water sources in North America are considered hard. Assuming there are no other contaminant issues, hard water is healthy enough to drink.

What is soft water?

Having soft water means you have a lower concentration of dissolved minerals, Ca2+ and Mg2+in your water. The most recognizable trait of “soft” water is how much more soap lathers, as opposed to hard water, in which soap lathers less.

Is soft water cleaner than hard water?

Soft water does not mean clean water. Your water can be soft and contaminated. Soft water simply has a lower concentration of dissolved minerals and multivalent cations (Ca2+ and Mg2+). Soft water is considered potable as long as the water has not passed through a sodium-based water softener. Drinking water from a sodium-based softener can increase your daily intake of sodium, which can lead to health problems in sodium-sensitive individuals.

What is chloramine and do the Greenlife Water whole home water filtration systems remove it?

Chloramine is a disinfecting agent used as an alternative to chlorine in some city water treatment facilities. They use chloramines for two big reasons: (1) chloramine is less reactive, so it does not create as many disinfection by-products as chlorine, and (2) chloramine is more persistent and remains in the treated water through the distribution network all the way to the taps in the homes the treatment facility serves. Greenlife Water whole home water filtration systems are certified for the removal of chlorine, and the process of removing chlorine is similar in most respects to the process used to remove chloramine. The key difference is that chloramine exhausts standard activated carbon quickly, making traditional carbon filtration systems less effective at removing it. Greenlife Water Whole Home systems use catalytic activated carbon, which has a higher surface point. This type of activated carbon is able to handle the aggressiveness of the chloramine for a longer period of time than the standard coconut shell carbon used in most water filtration systems.